And I wrote a formal complaint to a major airline and purportedly made the Customer Service agent resign. Great. My 'method' was THAT effective and I did plan my moves. I must be the next great strategist. Hire me.
It was a saga, really. A drama of a lifetime, on a holiday. Who would have thought a melancholic person like me is capable of any drama? Well, newly discovered talent I suppose.
It all happened because I needed a ride back to Perth. As simple as that. I couldn't bike, I couldn't drive and I only had 1 choice: - FLY. But that darn link between the airline and the bank just would not link, even though I had tried for a week to do the same simple procedure. A number is given at the error notice and a minute later, I was speaking to a Customer Service agent.
Everything sounded fine, until they asked me to begin the purchasing process right from the beginning - AGAIN. To my horror. What did I do? Shared a piece of my mind with the agent, and the rest is history. 2 days later I receive a phone call from a manager and an apology.
All I wanted was, a seat. That was all. But I uprooted some things instead. Not my intention at all. How was I capable of such a feat? It must be a mistake. Right.
I feel like a nincompoop, making a scene out of it. I guess when you're in the situation and feel trapped, you may not be 100% rational. And the job of a customer service agent is to provide a way out, maintain your organisation's image and calm the irrational customer down and a host of other job descriptions.
Do I feel bad? Hmm...good question. I just do not like the prospect of being labelled an irrational person, because I know that it is not true. Other than that, I felt what I felt at that moment, and it was not a put up show. So yes, I do not mind being the 'bad' one for this one.
Good job management.
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